Shipping and Delivery
1. Shipping Methods & Delivery Timeline
| Method | Estimated Delivery | Delivery Guarantee |
|---|---|---|
| DHL | 5-10 business days | Refund/reship if no update after 25 work days |
| FedEx | 7-10 business days | Refund/reship if no update after 25 work days |
| Standard Express | 10-25 business days | Refund/reship if no update after 30 work days |
Liability Allocation
| Customer | Merchant | Force Majeure |
| Incorrect/incomplete shipping address | Shipment delays | Strikes/natural disasters |
| Failure to complete customs clearance/payment | Improper packaging | Policy changes |
Important Notice:
For custom orders, cancellations are not accepted after 24 hours. Beyond this period, we will have already started processing your order, and it will be ready to ship within 3-5 business days.
If you need to cancel or modify your customization, please contact us within 24 hours at: orders@pawjooy.com.
For any other inquiries, feel free to reach out anytime!